It’s time to present February’s winner of our Customer Delight award and we’re delighted to announce that Miles Maloney is our innergy champion receiving the Gold award!
Gold – Winner, £30 Miles Maloney
Miles is our Yard Supervisor at our Leeds head office and he received 4 nominations from customers and colleagues for the excellent customer service he provides and always being on hand to support his colleagues.
One of our customer’s communicated to us that Miles was great during a delivery. Tristan our administrative support was delighted with Miles helping to mop the showroom whilst also managing the yard and dealing with customers. Miles was also recognised for the support in facilitating the ‘Harrogate showroom move’ impressively.
Our worthy runners up are Tristan Lawton- Mitchell and Sian Fennell for their continued dedication to going above and beyond in delighting our customers.
Silver – Winner, £20 Sian Fennell
Sian received 3 nominations. Sian has moved from supporting of a number of depots to cover the Leeds desk alongside Tristan. She has covered all aspects of the front desk whilst maintaining her responsibility to her own account’s preparation and stock control work. Her attitude towards customers and colleagues has been excellent. The Leeds team have enjoyed having Sian back on the front desk. Sian was proactive during a recent stock shortage and she called Calor customers and explained the supply issues ensuring we protected our own gas supply to innergy customers first.
Bronze – Winner, £10 Tristan Lawton-Mitchell
Tristan received 2 votes for excellent tea and coffee making! a further 3 from customers for her friendly helpful manner, Tristan generates a great feeling when she works with both customers and colleagues. She is friendly and always helps customers over the phone, on email or face to face even when sometimes it’s not an easy task. She even goes to great lengths to canvas our customers to write about their experiences in the ‘welcome book’ which just shows her tenacity and determination to provide customer delight.