At Calor Gas Centre we operate a policy of achieving Customer Delight. Customer satisfaction feels too bland and should be a minimum expectation. We want our customers to be delighted with every aspect of using our service and products, our people and our processes.
Our success in achieving this is measured by an independent company called Benchmark (http://benchmark-marketing.co.uk) and the wonderful Margaret Hartley. Benchmark interview 30+ randomly selected customers who have recently experienced our service. They also regularly conduct mystery shopper exercises.
We are really pleased with our recent results. Our favourite was that 100% of customer would, or already have, recommend us.
- 100% of customers would, or already have, recommend innergy.
- Asked “When I telephone Innergy I receive prompt, friendly and helpful service” – 100% of customers marked us a 5 out 5 (5 being excellent).
- Asked “Is the innergy delivery driver friendly and helpful” – 100% of customers marked us a 5 out 5 (5 being excellent).
- Asked “Are any problems dealt with quickly and efficiently” – 100% of customers marked us a 5 out 5.
Thank you to everyone who responded. We will continue to aim for 100% Customer Delight.