“I must be one of your smallest customers in the sense that I buy only three or four 12kg Butanes from you a year, but I want to draw your attention to the outstanding service levels I get from your staff. On the one hand Claire in your office offers a friendly, courteous and efficient welcome whenever I telephone to place an order – she remembers my details and ensures the fulfilment of my requirements exactly. On the other hand one of your delivery drivers does more than just hand over the cylinder. This morning he collected the empty and placed the new cylinder in its place in the garden, leaving it secure and tidy- all on his own initiative. On a miserable morning he was cheerful and energetic, a real tonic.

So congratulations to you on achieving such a high level of excellence among your people. May I wish you and them a very Happy Christmas and a deservedly prosperous New Year


Yours,
Mr & Mrs Copland