Delivery & Returns

National Accounts and Commercial customers. We provide bottled gas deliveries for commercial and industrial customers across the UK. These deliveries will be either direct from innergy Group Ltd across Yorkshire or via our network partners – Flogas and Air Liquide –outside of our coverage area. All deliveries will be organised by us to ensure ease and simplicity. As you would expect all deliveries will be made by trained gas delivery drivers.

We offer direct delivery throughout West and North Yorkshire. Outside of these areas we will happily advise you of your local stockist or delivery agent.

We provide equipment sales across the UK.  All our deliveries are fulfilled by our network of trusted third-party couriers or dispatched directly from our suppliers.  Please allow an average of 2- 3 working days for delivery, during our busy peak periods April – July deliveries may take up to 3-5 working days. Please contact our office for more accurate timescales.

Gas Equipment – We offer free delivery on all equipment orders including Barbecues, Patio Heaters/ Fire Pits, Portable Gas Heaters and all Accessories.

Welding & Equipment – Free delivery is available on all Welding and Equipment on orders to the value of £75.00 or more. Orders below £75.00 are subject to a £5.50 delivery charge.

Gas Bottle Cylinders – All gas bottles deliveries are subject to a £2.50 delivery charge.

Collection is available from either one of our depots.

If you cancel the order within 7 days for any reason, we will process the refund due to you as soon as possible:

• All product(s) must be returned to us within 14 days. Returns are at your own cost unless the product(s) is faulty/ defective. If the product(s) is faulty/ defective we will arrange for collection of the product(s) from you no later than 14 days after the day on which you have given notice of your cancellation
• We will require proof of returns postage if we have not received your product(s) within 14 days
• If the item is found to not be faulty upon receipt, we have the right to deduct our shipping/ collection costs

• Refunds are processed using the same method of payment used to pay for your order, there will be no additional fees or any deductions incurred and you will be refunded for the full amount paid
• You should take reasonable care of the product(s) while they are in your possession as we have the right to make a deduction from any refund due to you if the product(s) are not returned in a reasonable condition (i.e. in a way which would not be permitted in a shop)
• Any product(s) can be returned for a full refund within 30 days of delivery if the product(s) has not been used and is still in original packaging. This returns policy is in addition to your statutory rights and applies to purchases made in-store, online or over the phone. You must also have proof of your original receipt
• We have the right to refuse refunds if the product(s) has been used.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. In all cases we reserve the right to inspect the product and verify the fault.

If the product is faulty or defective, you should contact us by sending us an email to enquiries@innergylpg.co.uk or by telephone on Freephone 0808 141 5795. We will require photographic evidence of the product(s) If we require you to return the product(s), these will be examined upon receipt, we will notify you within a reasonable time by telephone if you are entitled to a refund. We will process the refund for defective or faulty product(s) as soon as possible and within 14 days of us reaching a refund agreement.

Please note that if your order includes Cylinder Gas, and you cancel the under the seven (7) day returns period or for any other reason (e.g. defective products), the collection of the Cylinder will be at a different time and possibly a different day to the collection of any other product(s) that you are returning.

Please note, if you cancel an, all ancillary contracts you have entered into associated with the cancelled products will be automatically cancelled (for example, the Flogas Refill Agreement subject to return of the Cylinder to Flogas for that product).